8 replies to this topic

[Ki's Empire]

I've had Photoshop CS2 for about 6 weeks and it has worked fine but then last week it started freezing up whenever I went to create a new document and sometimes when I went to open a document.

So I uninstalled it and re-installed it last night and it worked fine.
Then this morning the same error happens again, time after time. When I restart my computer it doesn't make any difference whatsoever.

Has anyone else had this problem or know how to fix it.
I am dying without Photoshop

Thanks in advance

KIWI

[Jaymz]

Check which plugins you have installed, it could be that, or a corrupt brush

[Ki's Empire]

Thank you will do


Ok It hasn't made any difference, I uninstalled all brushes, I had no extra plugins to start with. I uninstalled and reinstalled once again and still I'm getting this error.
Anyone else have any ideas as to what may be casuing this problem?

KIWI

Edited by Ki's Empire, 03 August 2005 - 09:50 AM.

[Stu]

send an email to adobe support?

[Av-]

yeah, i guess that would be the best thing to do...

[Ki's Empire]

Ok I went to the adobe site and they no longer give one to one e-mail support apparently. I've been reading through their troubleshooting but I can't find anything useful to me.
I found a thread in a support forum from a guy who had the same problem with some of his applications, one of which was Photoshop but he was a Mac user so I couldn't really rlate to the solution.

KIWI

[Silwolffe]

If all else fails, you can call Adobe's Technical Support office. They should help you with your problem.

United States and Canada support
http://www.adobe.com/misc/ts.html

International Support
http://www.adobe.com...ntlsupport.html

[Spy]

well.. you can allways reinstal your system

[Ki's Empire]

Reinstall the system! Thats my last resort

This morning it was working again, I know it'll crash again later so I'm going to give adobe international a call.

Thanks for your help everyone..


KIWI