8 replies to this topic

[Donna]

Didn't think much of this when I posted it at my site a few days back, just saw it on the late night news the guy taking the call was sacked *poof* gone from AOL lol, I'm surprised the guy didn't jump through his phone and knock him flying lol. What a

[Donna]

Speed, on Jun 22 2006, 12:25 AM, said:

they are trained to do this,

That's shocking the entire Company should be closed if that's how they treat their clients.

[Dirk Black]

haha... this is crazy. I used to work in a call center like this, and pretty much all you need to do to avoid this kind of situation is write down there name at the start of the call, and ask which call center they are in, state city etc. then if the conversation starts goung sour like this you can ask to talk to a supervisor, they cannot deny you this, some may try but you tell them to get their sup on the phone. Heck they might even hang up on you at this point, thats where having their name and call center comes in handy. Dont take crap these guys.

[ap0c01yp5]

I saw this on the news yesterday while i was in the office. I thought it was funny how the AOL representative asked to talk to the guys parents

[SatanicPenguins]

Vincent says "You're annoying the shi*t outta me."
Aol CS Says in a cheerful voice "That go's both ways my friend"

LoLoL... Vincent Ferrarrrrri

Edited by esem, 22 June 2006 - 10:09 AM.

[MK_LAGI]

This is crazy, i'm with AOL and i hate them ! Actually i'll do that, when my 12 month contract is over, i'll call them up and ask for it to be cancelled. I wonder what they will say ...

[S0S]

I had AOL as my ISP some time back and when it came time for me to cancel my account, the representative wanted to downgrade my account to Compuserve.

I had to be firm and resolute and tell him "I'm canceling my account completely, not changing to another service."

Those AOL guys are still salesman though and through and want to keep you hooked into their service in some way or form.

I laughed when I heard that they give away those AOL trial disks so randomly and easily that next they will be available in prisons! ha..ha...

[Hayden]

Dirk Black, on Jun 22 2006, 12:45 PM, said:

haha... this is crazy. I used to work in a call center like this, and pretty much all you need to do to avoid this kind of situation is write down there name at the start of the call, and ask which call center they are in, state city etc. then if the conversation starts goung sour like this you can ask to talk to a supervisor, they cannot deny you this, some may try but you tell them to get their sup on the phone. Heck they might even hang up on you at this point, thats where having their name and call center comes in handy. Dont take crap these guys.

a lot of companies now, don't allow the agents to say where they are located anymore. at least that's the policy at Verizon Online.

apparently there was some situation in florida i think that prompted the policy change


I get to listen to these calls 10+ times a day for Verizon and give them their appropriate scores. If I had heard that call, I would lit him up on his evaluation and he would've ended up with a big fat zero for the customer being mistreated. that was ridiculous.

Quote

Customer: ...you're annoying the shit out of me
Agent: yeah, well it goes both ways.

he might as well have cursed at the customer.

Edited by SpatialVisionary, 22 June 2006 - 11:34 PM.