329 replies to this topic

[Donna]

I should add the server is running as I have other sites on it, but the main DNS on my server is screwed it's been an ongoing problem tysoft hasn't yet been able to pinpoint therefore it kills my main site and domain completely.

I'm pretty patient but I do wonder where this other guy is, heard of people sleeping in lol but wow. hold on a little longer Kilzon, ty is usually pretty good he's been awesome to me and I really dunno why he cannot get some good support staff with him.

[Kilzon]

Donna, on Sep 8 2006, 02:42 PM, said:

I should add the server is running as I have other sites on it, but the main DNS on my server is screwed it's been an ongoing problem tysoft hasn't yet been able to pinpoint therefore it kills my main site and domain completely.

I'm pretty patient but I do wonder where this other guy is, heard of people sleeping in lol but wow. hold on a little longer Kilzon, ty is usually pretty good he's been awesome to me and I really dunno why he cannot get some good support staff with him.

If it was just my site I wouldn't have an issue with waiting around, but I have 2 paying customers who have paid for a year of service in advance, and they are getting antsy about this situation. I think the same DNS issue you are having is affecting one of sites, which is hosted on Zeta, it went out like this a little over a week ago, it came back up after a few hours. This time it seems to have been out since sometime around 6am cdt today. The company that this affects cannot send any email because most of the hosts that they send to require DNS resolution before it will accept the message. So this company is pretty much dead in the water with any of their electronic communications, as they rely on email almost exclusively for communications with their members.

If this isn't working by the end of the day without communication, my client will force me to move them to get them working by Monday morning.

[Faken]

Could everyone please PM me any open tickets they currently have?

Thanks,
Dan

[Kilzon]

Faken, on Sep 8 2006, 03:01 PM, said:

Could everyone please PM me any open tickets they currently have?

Thanks,
Dan

Did you get my PM earlier Faken?

[Faken]

Kilzon, on Sep 8 2006, 05:05 PM, said:

Faken, on Sep 8 2006, 03:01 PM, said:

Could everyone please PM me any open tickets they currently have?

Thanks,
Dan

Did you get my PM earlier Faken?

Sure did Just trying to get in touch with the folks at SS so I can follow up on this.

Dan

[Kilzon]

Faken, on Sep 8 2006, 03:08 PM, said:

Kilzon, on Sep 8 2006, 05:05 PM, said:

Faken, on Sep 8 2006, 03:01 PM, said:

Could everyone please PM me any open tickets they currently have?

Thanks,
Dan

Did you get my PM earlier Faken?

Sure did Just trying to get in touch with the folks at SS so I can follow up on this.

Dan

Thanks, keep us posted. I would hate to have to leave SS, Tyler has been great when I needed him up until this issue.
I know all about how your 'help' can screw you over, I had the same issues when I owned a computer store a few years back, had a crook for a business partner, and that still is costing me money and giving me grief.

Edited by Kilzon, 08 September 2006 - 04:21 PM.

[Donna]

Faken, on Sep 8 2006, 02:08 PM, said:

Kilzon, on Sep 8 2006, 05:05 PM, said:

Faken, on Sep 8 2006, 03:01 PM, said:

Could everyone please PM me any open tickets they currently have?

Thanks,
Dan

Did you get my PM earlier Faken?

Sure did Just trying to get in touch with the folks at SS so I can follow up on this.

Dan

Best of luck but he's gonna be hard to track down, last resort contact the FBI for America's Most Wanted

[Jamie Huskisson]

http://www.google.com/search?sourceid=navc...mp;q=serverseed
http://www.google.com/search?sourceid=navc...p;q=server+seed

It's a shame the searches for 'serverseed' and 'server seed' return so many bad reviews nowadays.. I remember when it used to be nothing but praise.

That said - there's a clear move towards the right direction in terms of solving problems and answering tickets now, so I'm back in love with serverseed once again

[Hoot]

This is the first BIG outage I have seen with them... If you look at the server stats almost half the servers are down.

Hoot

[Canen Art]

If Serverseed ever gets all my problems fixed for me I'm not sure if I will stay or not.

Regards,

Jason

[Faken]

Jay, on Sep 8 2006, 06:05 PM, said:

http://www.google.com/search?sourceid=navc...mp;q=serverseed
http://www.google.com/search?sourceid=navc...p;q=server+seed

It's a shame the searches for 'serverseed' and 'server seed' return so many bad reviews nowadays.. I remember when it used to be nothing but praise.

That said - there's a clear move towards the right direction in terms of solving problems and answering tickets now, so I'm back in love with serverseed once again

FYI, most of those posts are from the same person. Was mentioned a couple pages back.

Dan

[Hayden]

Faken, on Sep 8 2006, 07:37 PM, said:

FYI, most of those posts are from the same person. Was mentioned a couple pages back.

Dan

2 out of 3 are obviously the same as they are the same name, that's not to say the other is not the same person with a different name.

[JoshC]

I came here because I know P2L is Serverseed's highest profile client, so I thought there might be some information on just what happened to Tyler and company. Here's my story to add to all this...

I have been a customer of Serverseed since May 2005. I was always on Delta (the original PHP5 dev server). There have been some issues over the past year, but nothing major and nothing that wasn't fixed by Tyler fairly quickly. All in all, I was satisfied and even recommended Serverseed to my clients.

Sadly, what was once a good host has turned into one of the absolute worst I have ever used (and I have had the misfortune of dealing with some terrible shared hosts over the years).

A few weeks ago I got that email from Tyler about hiring Bill that implied that support would be getting better. But on August 28th when Delta went down I sent in a ticket that was never responded to. The server was back up within 20 hours so I just ignore the fact that my ticket had been neglected.

But on September 4th, Delta went down again. It has been down since then, and my ticket has again been ignored. I have tried emailing Tyler directly, also to no avail. Eventually, today, I had to say enough is enough and filed a compaint with the BBB. I also posted on WebHostingTalk to see if anyone there knew what was going on.

This is just ridiculous. I need to get access to some customer databases that I don't have the latest backups of, and meanwhile, with my site down I am losing money every day. I had also just renewed for 3 months in mid-August. You just can't treat customers this way... ignoring their support tickets and emails for 5 days while half your servers are down for 5 days? That's just terrible. I am very disappointed and frustrated, as it seems many people are. I really hope this can be resolved. I know people are reporting their tickets being resolved, but mine has not been replied to even once since I opened it on September 4th, and I have added my own replies every day. And the server is still down.

Faken, if you're still interested in open, neglected tickets, mine is: HTE-74809

Edited by JoshC, 08 September 2006 - 11:55 PM.

[N4Z.]

This topic is still going on.. Lol.. This topic started ages ago..

Sorry, a little

Edited by Synitex, 09 September 2006 - 05:29 AM.

[Fsquad]

I'm already waiting for support since the beginning of august because I'm weirdly enough running on a one year old account that has messed up quota settings that Tyler could not resolve back then. Practically it means, none of my e-mail addresses work, sub domains are missing, and because of the quota problems i can't restore my data on the server. Two of the three tickets i opened in a month got deleted and the third one got closed without any response or resolving the problem.

I pretty much start to assume once Tyler fired the employee that fucked him over, he left Tyler a nice present.
(A system administrator war what would explain all the hacking, sabotaged system servers,... etc.)

I'm uberhaupt wondering if Tyler still has access to all the control panels. Because really, this isn't normal.
It could explain why the hell he doesn't sent a mass mail to apologize for the inconvenience and informs us about whats about to happen next and when things will be resolved. It would explain how it's possible that the half of the servers are down for days.

The most of us know Tyler as an honest and great guy. To be honest i don't think he has things under control, i even believe he lost all control over it. He didnt check this thread since the 17th of August while he pretty damn good knows that a lot of his customers are complaining and spreading negative publicity here.

In his stead I'd make sure these people are the first ones that get helped because u really don't want negative publicity like this in a competitive market like the Hosting business.

Faken, when was the last time u really had contact with Tyler? (phone, msn,aim,...)

[Matthew.]

Language Fsquad lol.

While i agree this is pretty poor on SS side for no contacting every customer about the issues (perhaps a mass email would have done), it may be better that his time is concentrated on resolving any issues instead of answering every ticket, especially if he has been ****ed about as Fsquad so put it lol. (i am not saying that is right however)

I would just like to say that i think everyone flooding him with support tickets or emails is not the right way to deal with your problem, you're just alerting him to stuff im sure he already knows about.

You may want to try and persuade tyler just to say a quick hi in this topic though faken, im sure it would help his cause a bit. Especially as everything his customers are hearing is from secondary sources

[Fsquad]

Sorry on the language Matthew. I can edit it if u want. Blame it on the fact that I'm not a native English speaker and come from a little lovely country in Europe: Belgium. I just tried to put some extra power in my words i guess, i don't know how it gets intrepreted by u guys.

And yep i agree with u on the flooding department, but 3 tickets spread over a month isn't that much i think.

[N4Z.]

I dont think swearing adds power.. Makes you sound more immature.. Maybe words like.. unequivocal, disconsolate, or other big words that make you sound more intelligent..

[Matthew.]

Yeah, swearing doesnt really add power, it can when you are in confrontation in real life but frankly i prefer the cool method lol. I didnt care about the swearing, im known for swearing a lot lol.

ANYWAY:
Yeah i didnt mean as you say 3/month as a lot, but that combined with everyone else's 3/month equals a lot a month That being said i can completely understand peoples frustration, its natural. Anyway im not a customer nor am involved in any way so i haven't got much to say of use in this topic

[Jamie Huskisson]

ServerSeed have between 1000-2000 sites hosted, so I doubt this will all be fixed over night... but from what I saw tickets where being answered practically immediately as soon as the new guy was brought in.

I honestly can't believe problems are even still happening with the response I saw from ServerSeed to 'big problem'... but as I just pointed out - there's a much bigger audience than the few people we all know on the same host