Well thought i would let everyone know not to use serverseed hosting if you were planning on it. They charged me for hosting and a domain and never set it up. dont use them i reported them to the bbb. Thats there 3rd complaint on them. I sent them 4 customer service tickets and got no repsonces on any of them. Im calling up the credit card company to cancel my payment i just hope its not to late. I purchased it almost 3 weeks ago now. So just a heads up to anyone looking into using them.

Sry Faken but i really suggest u guys get off of their hosting they will most likely do the same to you eventually.

Well, Thanks for the warning.

Serverseed had a rather large internal issue with the person who was supposed to be running the helpdesk and Ty had to fire this person and is scrambling for a replacement and get shit back together. I wil be having a discussion with him about service issues shortly and I expect he will chime in on this thread too.

Dan

I'll be watching this thread, since within the next couple of months ill be changing host and considering what i have heard from Dan and others about serverseed i had no reason not to go with them (especially with the p2l discount )

I find it hard to believe that this wasn't a one off due to the problem described by Dan and what little contact i have had with Tysoft (or Ty ) and from posts i have read he seemed to be alright to me...

None the less, open mind and all that, ill watch the outcome

thanks for the headsup i was thinking of using them.

Well.. since dan put this into perspective When all said and done I will probaly still use them. (just not ready yet hehe)

Everything is running great for me I have had no problems with Server Seed.

Hoot

I have several issues at the moment, as do around 5 of my staff who are seemingly being ignored for the last 4-5 days - which has never happened for my entire 2 and a half years of being hosted with Serverseed, I might add. (And yes, even when I was on shared hosting on the 'light' package)

I spoke to Ty about replacing the guy Dan mentioned that screwed him over, in a hope that I could improve what I see as the only downside to Serverseed - the support. But we'll see, and hopefully the radio silence from over at Serverseed isn't something more serious.

If you need help desk staff im willing to volunteer I have over 3 years of hosting experience and helping on the Help Desk at Synitex.com dealing with over 65 customers.. Just bear me in mind if you're on the lookout Ty

Dan doesn't run Serverseed, Ty does. I hope that was a spelling mistake

LOL yeah... I may be brave, but not brave enough to run a hosting company

Dan

Serverseed support is currently terrible. 7 Support Tickets, 2 PMS, 5 Instant Messages, and 2 phone calls all left unanswered. I hope they can resolve their issue FAST, there is currently a lot of things that are still left unanswered.

My recommendation; Dont buy serverseed hosting for few good months (possibly 3)
-Zenom

From my experience of web hosting.. Support is The number 1 spurce for a good hosting company, you can ask ANY Synitex customer.. they will tell you that the support is fantastic.. We have never had bad support.. With our DataCentre, we sometimes find it rude if they dont reply to us withing 2 days.. because customers come first above Anything .. If you dont have good support your company turns to .. So theres either something desperately wrong with ServerSeed at the moment, or lacking support staff (Which they really shouldnt as i said support comes first..) and my last guess is they are just in it for the money and nothing else..

Well, seems like alot of negative feedback

The guy that was supposed to doing the helpdesk stuff ended up running his own hosting gig behind Ty's back while he was supposed to be working. It was a real disaster... Ty is a great guy and I can assure you he wants the very best for his clients and will resolve these issues and get thigs back up to snuff.

No one can buy Serverseed hosting now anyway... new signups are disabled until they resolve the current servicing problems.

Dan

When I was on shared hosting at ServerSeed I wasn't very impressed at all and moved off quicker than I moved on Ty refunded my money in full and I went back to a host I'd had for over 2yrs worst thing I done was that but it was a hard lesson learn't.

After a few months of being given the run around and untold lies from my other host (one I might add I have sadly recommended to so many people ) and making me pay outrageous server fees, adding country blocks onto my server without even consulting me and all sorts of other uncalled stuff so he could fill his pocket, I went back to ServerSeed told tysoft what I needed and within a few hours he had me up and running again and moved my entire server for me, databases the lot, I'm still in the process of moving all my client sites over to SS.

I'm pretty sure when tysoft gets reliable trusting help all these issues will be sorted.

welll looks like im not the only one. but if ty really cares so much about his customers he needs to sit down and put the extra hours into his support. Cause this is rediculous, a company shouldnt revolve around 1 guy. If you run a company you should be able to do everything everyother employee can do should this scenerio arrise...

No offense, but whoever told you that business rule is COMPLETELY wrong. The WORST kinds of business owners are the ones that think they can do anything their employees can. What should be in place is a redundancy system where every employee has a backup that can take over in case one is hit by a bus one day. I've worked for a couple of smallish companies where the owner thought he could do anything the employees did... it was the most annoying and ridiculous thing I have ever seen.

Dan

I think he ment that like, if your run the bussiness you should be able to work in every department. Or know some knowledge or something, so if something happends you arnt screwed. Nothing about the Owner being UBER and can run everything without help. Just is something like this happends the owner can give an extra hand

-Devyn

I still think that is false... no company owner can just waltz into accounting and start doing AR and AP, or walk into the serverroom and start configuring cisco routers, have some lunch, then head over to marketing and get crackin on the latest fiscal report brochure for shareholders. If you run the business, your concern is having the right people in place to make it work, then you in turn help to build that company up and spread it's coverage. Any business owner that thinks he can do it all himself is either a shitty boss, or/and a boss who is going to die at an early age There's nothing that's more assinine than a company owner that walks around saying he can do anyone's job if he wanted to... drives me up the wall because it's usually not true even slightly. You can't know everything... That's why you have employees.

Dan

Too true

ok u took that way to extreme dan. what i ment was that a business owner should be ABLE to do any job his employees can do. Not do them all. theres no point in employees if the owner does everything. im saying that he should be able to. then if this case should arrise the can take over temporily till he can get a new employee to take the job. An entire company shouldnt stop because 1 employee quit. thats what im saying. It shows really bad management when something such as this goes on.

and i know many business owners who are like this. thus why they are all so successful. Its called years of experience and working in every position before running your own company.

But that's false... A business owner should NOT know how to do it all, because there's no such thing, unless he has degrees in accounting, business management, computer science, marketing and more, not to mention countless certifications and designations such as a CGA or CA, and other related items. Any boss that says he can do it all if fooling himself... he may know a little something about each department, and that's fine, but there's no way he can just sit at anyone's desk and be expected to operate in the same capacity.

That's why you have cross employee training for redundancy... you have a backup employee that can fill in for the primary should something happen. I highly doubt the owner of Media Temple sits on the helpdesk when someone is sick, much less knows the complete procedure list for trouble shooting and escalation. It's not his job to know... the owner's priorities and requirements are nowhere near this need.

I've never met a business owner that has worked in every department of a company before starting his own... there's no such thing. Think about what you are saying for a minute.... What company would hire someone as a controller, when they're education is for network engineering??? Every business owner has a specialty, but the fatal mistake of the average business owner, especially the new ones is that they think they can do it all, and try until they have a heart attack or realize they have limitations and you need to let go and have your employees who know what they are doing take care of it. When you do that, you can no longer know everything about every department and know everything the employees of that department do. Hell, even large department managers (I've run departments with 5 to 100 people in them) can't know everything.

Dan

right. one of the main reasons in hiring help is to do what you either can't do or can't do efficiently.




on a slighty larger scale...

but do you really think that the CEO of Verizon knows how to do a Customer Service job (running all the tools and following policies) or doing a Field Technicians job? Highly doubtful.

Well that's what I mean... any company that starts hitting a dozen or so employees and up, you can't know and do it all no matter how good you are.

Dan

Yup, whats the odds on Dan not being able to do Donna's job

Anyway, on topic wise i would love to hear from Ty himself, as time looms closer towards a point when i will need hosting

lol I'm pretty sure he called me an animal once but not in a bad way, some people can do more in oneday than an average yogi bear does in a week I guess. I couldn't do Dan's job as it involves afternoon naps.

And yes back to topic

Your are right! DONT USE SERVERSEED! Because of their technical errors my site is offline, "bandwidth limit exceeded". They gave me the incorrect amount of bandwidth, and now im being slapped in the face for it. Tyler Lott, if for the off chances that you are reading this, please answer my support tickets, my emails, my instant messages, my personal messages, my phone calls, and fax.

Look,

1. Just login to your webhost cpanel
2. Look under my account, zenomgt
3. Edit the amount of bandwidth to the amount I paid for! I paid for 75GB of bandwidth! NOT 45!

Serverseed hasn't done anything for ZenomGT. We are constantly being ignored. You cant treat a paying customer this way!

Wish I knew what to tell you guys... not my company, so I don't know. I've just put in a call for Zenom too.

Dan

I Still LOVE serverseed

What annoys me the most is that I have to find this out here. My account suddenly got deactivated 10 days ago and an old account with permission problems, that could not get resolved, from last year got activated again for some dark reason. E-mail addresses, subdomains,... it's all messed up.
(how is it possible that old inactive accounts are still around on servers? negligent administration if u ask me)
I’m losing visitors and costumers are complaining.

Tyler could at least sent a mass e-mail (that takes only 2 seconds) to explain to his costumers what the problem is. If I didn’t cross this and other threads on the net , I would have had no idea, he could have been killed in a car accident or something for what I knew.

I submitted a ticked 8 days ago and got no reply so far.
Lost my patience today and sent one again.

I'm an understanding customer and I assume most people are, but if he's not going to give me some explanation anytime soon why it is taking him so long I’ll be moving everything to an other hosting company.

He should give customers that cant afford them selves to not being helped in a week the chance to make the choice of moving on to an other web host instead of keeping us in the dark. I can wait a week, but I want an explanation.

In the main while I’ve crossed several threads with complaints, this is going to cost him a lot more if he's not going to inform his customers anytime soon. If we don’t get our awnsers from him, we’ll search it on the net and open threads like this.
I think we all know how important mouth to mouth publicity is.

I think he knows how to manage accounts.

Could you believe the new employee fixed the problem? Its a coincidence really; I haven't gotten any responses all this time until I posted in this topic; & with the help of Faken of course!

Im grateful its been resolved, and im hoping this sort of service may continue for a long, long time.

Regards,
Zenom

Hi there,
I got here after being referred by a friend.
I too am on Serverseed with www.keiraknightley.com
Our site has been moved to a mystery server "Zeta" which doesn't appear on their lists; the site is down ten or more times every day and is far slower to respond than it's ever been in the past.
More frustratingly, our FTP access has been knocked out for WEEKS now. We can't actually log-in to our site to make any changes!! This is absolutely crucifying for a celebrity fansite; we can't upload anything!

One of our secondary sites has had its ability to parse PHP removed, so none of the includes work any more and the site looks like its been hit by a bomb. Of course we can't log-in to fix it!

Same story as the rest of you; no communication from Serverseed for weeks now... we're getting desperate!

I do understand that things like this happen sometimes, but Serverseed's 'disaster management' certainly needs a one-over. Don't get me wrong, they're the best hosting company I've ever used and Tyler is certainly the most friendly, most accomodating, most flexible hoster I've ever met - just this whole experience has left us all a little bit burned.

I hope the situation is resolved soon.

Barrington
www.keiraknightley.com

You dont need to advertise your site barrington

and the Zeta server did appear on there list at one time.

Hoot

ive had so many issues with serverseed it is getting ridiculous now. im not even going to bother going into them all but the most recent one is that the server im on was exploited... so my site, and a couple days later two friends site were all hacked. instead of replying to my two support tickets i find out through jay what the problem was and even then the answer was barely acceptable due to the fact it was about 6 words long. Ty has alot of explaining to do methinks. ive even lost a client over this which has really pissed me off.

i can sympathise with ty's apparent issues at the moment, but to be honest it is not any of our problems. its his responsibility to get it sorted as soon as possible so you will find very minimal (if any) amounts of sympathy coming from this end. i just want what i effing paid for. or maybe thats just cus im an a*******.

one other gripe i have is how he since my support ticket was sent in or a couple of days before i think ive seen ty make a couple of posts on here about the hammertime and how some stuff was fixed. i cant remember what exactly it was. but anyways, were all paying customers, so why does p2l (no personal digs intended there btw) get this support and not the rest of us? i could maybe understand if he prioritised slightly, and answered our tickets slightly later on in the day, but 2 weeks? come on, its just taking the piss.

zenom - the same kind of thing happened to my a few months ago, i replied in a thread (although off topic) commenting on serverseeds support (or lack thereof) and within hours my ticket which was over a week old was answered.

as much as it pains me to say it, i wish i had taken donnas advice about paying for so long up front, now my money is wasted and im going to move hosts without any refund.

i definately wouldnt recommend serverseed to anyone. which is quite a shame cus when i first begun at SS nearly 12 months ago i was very impressed, shame its gone down the s*****r now though.

i could probably write a few pages about all this but i cant be bothered anymore as im that angry. lesson learnt.

Hmm, I see many people are having problems with serverseed. I believe they got their new employee, so I hope they can straight things out now.

-Zenom

well so do i for everyone elses sake, but unfortunately this latest debacle has tipped me over the edge.

Stu speaks out of my mind

I had once a client where I recommended to move over to Serverseed, after opening the account and paying it, we didn't had access to cPanel.. some passwords went loose.. After writing 8 emails and trying to get any support, they suddenly moved us over to a new server and also sent an email apologizing for the "bumpy ride". After all, everything was fine again.. but I think there is no need to write 8 emails to get something solved.

I have my stuff hosted at (mt) and as soon as I send a ticket or an email to their NOC, I get a reply within 6hours, which is quite customerfriendly.

I don't want to put any fault on Ty, Faken already explained what's all about and so on, though I think that Ty should have informed his customers directly, I hope that things turn out well for serverseed and Ty, and that this discussion can be closed..

I went back to Serverseed a few months ago if you read my post above, and even wrote I had problems when I was first with them I made no secret about mainly due to the different php versions and the mysql was going nuts and back then I wasn't getting my tickets answered btw it turned out my isp was blocking the emails coming through because later checking they were answered, so I moved straight off because I cannot afford downtime.

Happy to say I have not had onedays downtime in over 2mths since moving back to ServerSeed.


tysoft got screwed over theres no doubt about that and I believe he has someone with him now and all will be sorted none of us know the true position he's in or what mess he has in front of him to sort out, and honestly as you state Stu it's not our problem especially if we're the paying client.

If you have been hacked then reinstall your backups (you should all be doing these yourselves daily), maybe Canenart can help you as he too was badly hacked and managed to sort his out.

(MT) are an amazing host everyone knows that, probably the best i know of, but p2l discount at SS soooo tempting lol.

As i said before, i will wait for the outcome of this

yeh i saw your post, i was only referring to a conversation we had when i was moaning to you about how bad the support was, and told you i would switch if i hadnt paid for 6 months hosting, to which you replied 'you should never pay that much upfront for hosting'... and that is the lesson ive learnt from this.

i have my backups, but my ticket was asking him some other questions about it all. my latest file backup is a month old or something (not that that matters as none of the files have changed) and my databases are still intact (and i have recent backups), but the backups arent working with the files and i dont have a clue what the problem is. but anyways, this isnt a problem to try fix on here, this is the kind of problem that i pay my webhost 9 dollars a month to help me fix.

Honestly D, making backups every day sounds like you have been hacked quite a lot..
Lastly it's a matter of the hosting company to keep their servers "hack-safe" (though I know that nothing is 100% safe out on the net) but at the hosting company should do their own daily backups, I'm not paying my hosting service just for maintaing a DNS account and a mail server
I agree with making backups, but on a daily basis.. ??!!



Yep, they rock!
no comment to the discount of SS, If I refer one or two clients to (mt) I get 2 months free hosting.. enough discount..




To the paying upfront issue: I've payed 2 years on advance for (mt) and I'm satisfied with them.
I think that as long as the hostin company is a good and reliable one, with a LOT of experience with major websites, you can pay upfront without caring much about it.

As mentioned above regarding the backup issue.. It's a matter of both parts to get the backup up & running again, as nothing would have happened.. your site/blog looks like it has been hacked a while ago, and nothing has changed till then.. but as you already said.. for what are you paying 9$/month for?
Let them do that for you

i make backups every once in a while, maybe once every 2-3 week or once a month, but not once a day...

yeh its been nearly 3 weeks tiago, my portfolio is fine but all the other sites including mine and matts blog are still down and even replacing all the files does not work but anyways...


i got the impression serverseed was one of these companies

Let's be honest.. the only big website they host and mention on their website is pixel2life
That just doesn't give me enough reliability to buy something from them, but as mentioned on a few posts before, I bet Ty is trying to get things backup asap.

I just don't like when people put companies / people into one pot, just because they had bad experiences with one of the same kind.

EDIT: I still think that Ty is doing a great job at least at the P2L part, I remember the bumpy ride that P2L has a while ago, and how Ty fixed it in a adequate time..

I run a dedicated server so I do them anyways plus I like my clients files backed up cus you just never know with all the nuters around today. I've always backed up and never rely 100% on any host to do that, that's where people are misleaded because it's not really a hosts responsibility to back your files up.

Pixel2Life is also backed up daily most big sites do.

It's also not the hosts responsibility if your site is hacked they can only protect your site so much if it's the server then they need to fix it so the problem won't occur again, a lot of people have no clue how to remain on the latest software and when their site gets hacked they blame the host, well if your using outdated software who's fault is that? (not saying anyone here is but you see it all over the web)

Anyways not defending Serverseed in anyways, but they are 2 reasons people get misleaded, even if a hosts states they do daily backups you should be doing them yourselves afterall they're your files depends how much you value them.

excerpt of (mt) backup statement:

Triple-Protection Backup
(mt) Media Temple has gone to great lengths to make sure we have provided adequate protection against accidental data loss.

• The 1st level of protection is the "backup control" inside the WebControl panel. The backup control allows you to manually or automate scheduled backup pages of your entire site, email boxes and other hosting related contact. This can be stored locally on your computer or it can be sent to a remote FTP server.

• The 2nd level of protection is the RAID system (Redundant Array of Disks) on the server where your site is hosted. RAID protects against the fail of actual storage hardware by redundantly striping data across multiple disks which greatly minimizes the risk of data loss.

• The 3rd level of protection is (mt) Media Temple's highly-secure data backup network. Weekly your site is copied within our special backup network which is then sent to data tapes. Data tapes are then archived on a periodic basis in safe vault storage.

After reading this, and having such a great team standing behind you on the hosting stage, I don't really care much about having a backup or not

Don't misunderstand me, I also do my backups when I change bigger things on my site, and I agree that sites like p2l need to backup on a daily basis. But lastly.. it's the job of both parts to take care of such issues.

I never noticed MT provides 1.5TB of bandwidth for only 15 dollars a month? That is like...AMAZING!

the thing with me is i have virtually no reason to backup so often, i have a couple of static sites on my hosting, 2 blogs, and a portfolio. none of the files change often so i just do database backups.

edit: guess who is moving to (mt) then